Direct Debit Request (DDR) Service Agreement

This is your Direct Debit Request Service Agreement with RSPCA Queensland ABN 74 851 544 037 ('we' or 'us'), User ID #231573.

We would like to thank you for your donation to the RSPCA via the Direct Debit System. As part of the arrangement, we are required to provide you with this DDR Service Agreement. You have entered into an agreement under which you make donations to us by use of the Direct Debit System. This agreement sets out the terms in which we accept and act under a Direct Debit Request (“your Direct Debit Request”) you give us to debit agreed amounts from your nominated account under the Direct Debit System.

By submitting a Direct Debit Request, you have authorised us to arrange for funds to be debited from your account. The Direct Debit Request and this agreement set out the terms of the arrangement between us and you.

We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request or we will only arrange for funds to be debited from your account if we have sent to the email / address nominated by you in the Direct Debit Request, a billing advice which specifies the amount payable by you to us and when it is due.

If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.

We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days written notice sent to the preferred email / address you have given us in the Direct Debit Request.

You can:

(a) cancel or suspend the Direct Debit Request; or

(b) change or stop an individual debit payment at any time by giving at least FIVE (5) days notice. To do so, contact us at supportercare@rspcaqld.org.au or by telephoning us on 1300 777 221 during business hours. You also may alter or cancel your Direct Debit Request by writing to us at Locked Bag 3000, ARCHERFIELD BH QLD 4108. Please allow at least ten (10) days notice if posting so we can action your request. This applies if you want to cancel a single deduction, all future deductions or have closed your account.

You can also contact your financial institution directly to request the stopping of a drawing or cancellation of your Direct Debit Request.

If you believe that there has been an error in debiting your account, you should notify us directly on 1300 777 221. Alternatively you can contact your financial institution for assistance.

If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging within a reasonable period for your financial institution to adjust your account (including interest and charges) accordingly.

We will also notify you in writing of the amount by which your account has been adjusted.

If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.

If there are insufficient clear funds in your account to meet a debit payment: (a) you may be charged a fee and/or interest by your financial institution; (b) we may charge you reasonable costs incurred by us on account of there being insufficient funds; and (c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.

You should check your account statement to verify that the amounts debited from your account are correct.

You should check: (a) with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions. (b) your account details which you have provided to us are correct by checking them against a recent account statement; and (c) with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.

We agree to be bound by this agreement when we receive your Direct Debit Request complete with the particulars we need to draw an amount under it. We will not change the amount of the deductions unless we have a new Direct Debit Request on file signed by you.

We will only make deductions from your account according to the terms of your Direct Debit Request.

Deductions from your account will be made on the day selected by you in your Direct Debit Request.

If the day selected for a deduction is not a business day, then the deduction will be made on the next business day.

If your Direct Debit Request cannot be processed by your financial institution, we will re-attempt the debit on one or more occasions and we may contact you to arrange another agreed time to process the debit from your account.

If you are unsure about which day your account will be debited you should contact your financial institution.

We cannot change our procedures in this agreement or change, cancel or vary your Direct Debit Request without giving you at least 14 days notice. We will promptly respond to any concerns you may have about any change we make to your Direct Debit Request or this agreement.

Your records and account details will be kept private and confidential and will be used to enable us to process your Direct Debit Request or contact you regarding your payments under the Direct Debit Request.

We will only share these details when we need to provide information to our bank to initiate the debit from your nominated account or provide information to your financial institution or our bank regarding a claim regarding an alleged incorrect or wrongful debit. We will also disclose any information that we are require by law to disclose.

We will send a receipt within 45 days of the conclusion of the financial year summarising your entire year’s gifts – for tax purposes.