RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful: Together We Change Lives.

About the role

Using your retail and management experience to help all creatures’ great and small by coordinating the volunteers and daily operations of the op shop while focusing on generating a valuable income for the RSPCA Queensland. RSPCA Op Shops make a real difference, with all proceeds going straight back to helping animals in need. Lawnton is one of our new concept Op Shops which includes cat adoptions, so if you are passionate about retail and cats, this is a fantastic opportunity!

  • Represent the RSPCA Qld Op Shop team and brand through your passion for all things preloved and second-hand and encourage the same within your team to create a positive supportive store atmosphere.
  • Work closely with the Op Shop Area Manager, to support the goals and mission of the RSPCA Qld.
  • Maintain a high level of customer service.
  • Train and support volunteers.
  • Drive sales to achieve set targets.
  • Oversee and review all goods for sale in the store.
  • Direct and monitor the daily register opening & closing procedures.
  • Maintain and periodically review the shop’s pricing list.

Who are we looking for?

  • Confident in retail and must have demonstrated leadership experience in a retail environment (minimum of 2 years in a similar role).
  • Knowledge of fashion and clothing brands.
  • Proven visual/merchandising skills.
  • Strong written and verbal communication skills.
  • Excellent customer service skills.
  • High level of organisational skills and attention to detail.
  • Sound computer skills.
  • Proven ability to work well under pressure.
  • Ability to supervise & provide direction to a small team.

This is a full-time position based at our Ascot Op Shop, working 38 hours per week, including regular weekend shifts. Remuneration is as per the General Retail Industry Award Level 6 $27.66 per hour + superannuation.

Benefits and culture

How to apply:

Please click here or visit and search using the keywords ‘Op Shop Store Manager’, location ‘Ascot’ and follow the application instructions. Please include a copy of your resume and cover letter.


We are an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We welcome applicants from all backgrounds, regardless of race, gender, age, religion, identity, or experience, to join our diverse team.