RSPCA Op Shops make a real difference, with all store proceeds going straight back to helping RSPCA animals in need, some of which are our frisky felines who reside within the store awaiting their furrever homes. As a not for profit organisation, we rely on the support of the staff, volunteers, customers and community to be sustainable. Our op shop teams play an important role in contributing to the success of the RSPCA by helping to raise much needed funds.

If you have a passion for op shopping, fashion, retail, customer service, being an environmental warrior or helping animals, the RSPCA Op Shop team want you!

What to expect

As a Volunteer Op Shop assistant, you will be expected to assist with customer service, point of sales operations, merchandising, sorting, and undertaking general op shop duties. The duties of this position can vary depending on your skills, interests and enthusiasm. It offers hands-on experience with a great team while also helping to raise funds for a very worthwhile cause.

You can also register your interest in assisting with our adoption area and its resident kitties, by caring for and attending to the animals available for adoption and performing a wide range of duties using best practice in animal husbandry. If this is the little extra puurrrsuasion you needed and would like to participate in this animal attending duty as a part of your role, please discuss with the store manager so we can assess your suitability.

What are the benefits?

  • Opportunity to gain retail, merchandising, customer services, basic accounting and community fundraising skills and experience.
  • Develop on your interests in preloved items, collector items, vintage, homewares and fashion.
  • Work in a friendly team, build on your confidence and meet new people.
  • Participate in fun promotions and events such as RSPCA’s Cupcake Day.
  • Really make a difference by being hands on with our adoption felines (not mandatory)
  • Donate your spare time to a worthy cause that helps thousands of lives each year.

What are the tasks?

  • Assist customers to find the perfect preloved fashion item, unique gift or other purchase while always expressing thanks for supporting RSPCA.
  • Merchandising and presenting op shop stock including fashion, homewares and furniture items.
  • Accept donations and thanking donors for supporting the RSPCA.
  • Sorting, hanging and tagging stock.
  • Cash handling, using an EFTPOS machine and cash register.
  • Promoting and talking to customers about current RSPCA Qld and Op Shop promotions and events.
  • Represent the RSPCA Qld Op Shop team and brand through your passion for animal welfare and op shopping.
  • Assisting with animal adoption area (not mandatory)

What skills and characteristics do I need?

  • Friendly, positive and enthusiastic.
  • The ability to work both independently and as a part of a team.
  • Good communication skills and ability to follow directions.
  • Physically fit and able to lift 10kg.

When can I volunteer?

The successful applicant will attend at least one shift per week at our Toowoomba Op Shop. Available volunteer shifts can vary depending on the store needs, and may include Monday to Saturday shifts from:

  • Currently we have vacancies available on Saturday 9am - 1pm, 12pm - 4pm or 9am - 4pm. 

All applicants must be available for a minimum of 3 months. Full orientation and training is provided.

PLEASE NOTE: As part of volunteering with us you will be required to purchase an RSPCA Volunteer T-shirt for $30. 

For further information, please contact our Op Shops Volunteer Coordinator on 07 3426 9931 or, or APPLY NOW below.