Thank you for your donation to RSPCA QLD via a monthly direct debit from your nominated account. Donations of $2 or more are tax deductible.

Please take a moment to read the terms and conditions of the DDR service agreement below. If you have any questions please contact the donor care team on 07 3258 5648 or companions@rspcaqld.org.au.

SERVICE AGREEMENT

This is your Direct Debit Request Service Agreement with RSPCA Queensland ABN 74 851 544 037 ("we" or "us"), User ID #231573.

We would like to thank you for your donation to the RSPCA via the Direct Debit System. As part of the arrangement, we are required to provide you with this DDR Service Agreement. If you have any questions, please don’t hesitate to contact us on 1300 777 221. You have entered into an agreement under which you make donations to us by use of the Direct Debit System. This agreement sets out the terms on which we accept and act under a Direct Debit Request ("your Direct Debit Request") you give us to debit specified amounts from your nominated account under the Direct Debit System.

YOUR RIGHTS

You may ask us to alter the terms of your Direct Debit Request or defer a donation to be made under your Direct Debit Request by calling us on 1300 777 221 and stating your name and Direct Debit Request details. Please provide us with at least 5 days notice so we can act on your request.

You may ask us to stop a drawing under your Direct Debit Request or cancel your Direct Debit Request by writing to us at Locked Bag 3000, ARCHERFIELD BH QLD 4108 or calling us on 07 3258 5648 and stating your name and Direct Debit Request Details. Please provide us with at least 5 days notice so we can act on your request. . This applies if you want to cancel a single deduction, all future deductions or have closed your account.

You can also contact your financial institution directly to request the stopping of a drawing or cancellation of your Direct Debit Request.

You may dispute any amount we draw under your Direct Debit Request by calling us on 07 3258 5648 – we may ask you to confirm details of your name, Direct Debit Request and the deduction in writing.

If you believe that there has been an error in debiting your account, please contact us directly so that we can resolve your query quickly. You can also contact your financial institution directly if you wish to dispute or query the drawing.

If we conclude that your account has been incorrectly debited, we will arrange for your financial institution to adjust your account. We will notify you in writing of the amount by which your account has been adjusted. If we conclude your account has been correctly debited we will respond to your query by providing you with reasons and supporting evidence in writing.

YOUR OBLIGATIONS

Direct debit functions are not available on all accounts.

Please enquire with your financial institution to ensure  direct debit functions are available on your nominated account. You may be charged a fee by your financial institution if the direct debit facility is not available on your account.

It is best to check the account details you give us in your Direct Debit Request against a recent statement from your financial institution.

It is your responsibility to make sure the account details you have given to us are correct and there are sufficient clear funds available in the nominated account so that deductions can be made when due. You may be charged a fee by your financial institution if the account details are incorrect or there are insufficient funds in the nominated account when we attempt to deduct donations.

OUR COMMITMENT TO YOU

We agree to be bound by this agreement when we receive your Direct Debit Request complete with the particulars we need to draw an amount under it. We will not change the amount of the deductions unless we have a new Direct Debit Request on file signed by you.

We will only make deductions from your account according to the terms of your Direct Debit Request.

Deductions from your account will be made on the day selected by you in your Direct Debit Request.  

If the day selected for a deduction is not a business day, then the deduction will be made on the next business day.

If your Direct Debit Request cannot be processed by your financial institution, we will re-attempt the debit on one or more occasions and we may contact you to arrange another agreed time to process the debit from your account.

If you are unsure about which day your account will be debited you should contact your financial institution.

We cannot change our procedures in this agreement or change, cancel or vary your Direct Debit Request without giving you at least 14 days notice. We will promptly respond to any concerns you may have about any change we make to your Direct Debit Request or this agreement.

Your records and account details will be kept private and confidential and will be used to enable us to process your Direct Debit Request or contact you regarding your payments under the Direct Debit Request.

We will only share these details when we need to provide information to our bank to initiate the debit from your nominated account or provide information to your financial institution or our bank regarding a claim regarding an alleged incorrect or wrongful debit. We will also disclose any information that we are require by law to disclose.

We will send a receipt within 45 days of the conclusion of the financial year summarizing your entire year’s gifts – for tax purposes.