Direct Debit

Click here to download a Direct Debit form.

 

TERMS AND CONDITIONS / SERVICE AGREEMENT

Your Direct Debit Request Service Agreement with RSPCA Queensland (“we” or “us”), User ID #231573

 

We would like to thank you for your donation to the RSPCA via the Direct Debit System.  As part of the arrangement, we are required to provide you with the Service Agreement outlined below.  If you have any questions, please don’t hesitate to contact us on (07) 3426 9901.

You have entered into an agreement under which you make donations to us by use of the Direct Debit System.  This agreement sets out the terms on which we accept and act under a Direct Debit Request (“your Direct Debit Request”) you give us to debit specified amounts from your account under the Direct Debit System.

Your Rights

·          You may ask us to alter the terms of your Direct Debit Request or defer a donation to be made under your Direct Debit Request by calling us on (07) 3426 9901 and stating your name, Direct Debit Request details and the reason for the change.

·          You may ask us to stop a drawing under your Direct Debit Request or cancel your Direct Debit Request by writing to us by the 7th of the month your next deduction is due to be made and stating your name, Direct Debit Request Details and the reason for the change.  This applies if you want to cancel a single deduction, all future deductions or have closed your account.

·          You may dispute any amount we draw under your Direct Debit Request by calling us on (07) 3426 9901 – we may ask you to confirm details of your name, Direct Debit Request and the deduction in writing.

Your Obligations

·          Please enquire if you are uncertain if direct debit functions are available on your account. (You may be charged a fee by your financial institution if the direct debit facility is not available on your account.)

·          It is best to check account details against a recent statement from your financial institution; it is your responsibility to make sure the account details you have given to us are correct and there are sufficient available funds in the nominated account so that deductions can be made when due.  (You may be charged a fee by your financial institution if the account details are incorrect or there are insufficient funds in the nominated account when we attempt to deduct donations.)

Our Commitment to You

·          We agree to be bound by this agreement when we receive your Direct Debit Request complete with the particulars we need to draw an amount under it.  We will not change the amount of the deductions unless we have a new Direct Debit  Request on file signed by you.

·          We will only make deductions from your account according to the terms of your Direct Debit Request.

·          Deductions from your account will be made on a business day between the 12^th  - 15^th of each month.

·          We will send a receipt within 45 days of the conclusion of the financial year summarizing your entire year’s gifts – for tax purposes.

·          We cannot change our procedures in this agreement, change or cancel your Direct Debit Request without giving you at least 14 days notice.

·          We will promptly respond to any concerns you may have about amounts debited to your account.

We request you to direct

·          All requests to stop or cancel your Direct Debit request or all enquiries relating to any dispute under ‘Your Rights’ of this agreement to us initially.